Policies

Calgary Trailer Depot Policies
Thank-you for making your booking with Calgary Trailer Depot Inc (herein referred to as “CTD”). This documentation is a confirmation and the conditions of your reservation. Rental or any related service to any unit owned by CTD is conditional upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “CTD Policies”). By booking the rental of any single or multiple units for rental in any manner, including online, via email, or verbal communication, you agree to be bound by the Cancellation Policy. Please read the Cancellation Policy carefully. If you do not accept all of these terms and conditions, please cancel your reservation booking immediately.

Reservation Policy: – At time of reservation of the trailer we require the Name of the person picking up the trailer, a telephone number, a credit card number and expiry date. Upon collection we will require a driver’s license, vehicle towing the trailer’s insurance and registration to complete a rental contract.
Rental Policy: – The rental is for 24 hours (or more). Upon booking you may pick up in the morning or afternoon and return it at the same time or earlier on the return date. The exception to this policy is the rental of dump Trailers. Dump Trailer Rentals are strictly from 08:00 am on the day of reservation to 08:00 am on the day of return. Customers collecting Dump Trailers later in the day are expected to return them at 08:00 am on the agreed day of return. Failure to do so may result in us having to turn other customers away resulting in costs for late returns. Since enclosed trailers are used for multiple applications interior spotlessness cannot be guaranteed. Please protect fabric items and furniture with coverings to prevent possible damage. The enclosures are not perfectly watertight; some dust and moisture may enter through doors and interior fender edges.

Cancellation Policy: – If customer gives more than 24 hours notice of cancellation there is no charge. Cancelling with less than 24 hours notice will result in a fee equal to one day rental for the unit reserved. No Show, No Contact and last minute cancellations will be charged a fee equal to one day rental for the unit reserved. The cancellation fee will be charged to credit card presented at the time of rental booking.

Payment Policy: – Upon pick up of your rental unit we require the payment on a Visa, Mastercard, Debit or Cash only. We do not accept Amex for payment. No Exceptions.

Terms of Use: – Cleaning and/or repair charges will be applied to rental trailers returned dirty and/or damaged.

We do NOT charge mileage or insurance. For insurance coverage please contact the insurance provider of the towing vehicle. As a general rule: the vehicle’s insurance will overlap onto the trailer.  If you are unsure please confirm with your insurance provider, citing Article SEF 27.

There are no limitations on where you can take the rental unit. Customer is also given copies of rental contracts that will give permission to cross any borders.

4239 – 19 Street, NE, Calgary is our only Location. Please be aware all pick-ups and drop-offs must be done at this location, within CTD business hours.

CTD Business Hours:

SUMMER                                                                                                   WINTER

Mon-Fri: 08:00am – 5:00pm                                                                    Mon-Fri: 09:00am – 4:00pm
Sat: 08:00am – 1:00 pm                                                                           Sat: 09:00am – 12:00 pm
Sun: By Appointment.                                                                              Sun: Closed.
Please read the front and back of the rental contract for full rental terms and conditions.